1. Privacy Policy

1.1 Who we are

This Website is operated by Neistlein.com ("we", "us", "our"). If you have any questions about this policy or your personal data, you can contact us via the contact details provided on the Website.

1.2 Personal data we collect

We may collect and process the following information:

Name and email address (enquiries)

Any information you choose to include in messages sent via the Website

Technical data such as IP address, browser type, pages visited, and referring URLs (via cookies or analytics)

We do not intentionally collect sensitive personal data unless you explicitly provide it.

1.3 How we use your data

Your personal data is used only to:

Respond to enquiries or messages

Provide information or services you request

Improve the Website’s functionality and user experience

Comply with legal obligations

1.4 Legal basis for processing

We process personal data under one or more of the following legal bases:

Your consent

Performance of a contract or pre-contractual steps

Legitimate interests (such as improving the Website)

Legal obligations

1.5 How we store and protect your data

We take reasonable technical and organisational measures to protect your personal data. Data is stored securely and only accessed when necessary.

1.6 How long we keep your data

We keep personal data only for as long as necessary to fulfil its purpose or to meet legal requirements.

1.7 Sharing your data

We do not sell or rent your personal data. We may share limited data with trusted service providers (such as website hosting or email services) only where necessary and with appropriate safeguards.

1.8 Your rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

2. Cookie Policy

2.1 What are cookies?

Cookies are small text files placed on your device to help websites function properly and improve user experience.

2.2 Cookies we use

This Website may use:

Essential cookies – required for the Website to work

Analytics cookies – to understand how visitors use the Website

2.3 Managing cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the Website’s functionality.

3. Terms and Conditions

3.1 Use of the Website

By using this Website, you agree to use it lawfully and respectfully. You must not misuse the Website or attempt to gain unauthorised access.

3.2 Content accuracy

All content is provided for general information purposes only. While we aim to keep information accurate and up to date, we make no guarantees.

3.3 Intellectual property

All content on this Website (including text, images, artwork, and designs) is the intellectual property of Neistlein unless otherwise stated. You may not copy, reproduce, or distribute content without prior written permission.

3.4 External links

This Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites.

3.5 Limitation of liability

We are not liable for any loss or damage arising from the use of this Website, to the extent permitted by law.

4. Disclaimer (Therapeutic & Educational Content)

The information provided on this Website is for educational and informational purposes only.

It does not replace medical, psychological, legal, or professional advice. If you are experiencing mental health difficulties, please seek support from a qualified healthcare professional or emergency services.

Any therapeutic tools, techniques, or reflections shared on this Website are offered as supportive resources and not as a guarantee of outcomes.

5. Safeguarding Statement

We are committed to creating a safe, respectful, and inclusive environment.

If any content, interaction, or communication raises safeguarding concerns, appropriate action will be taken, including signposting to relevant support services where necessary.